Buzzard Auto Keys Limited – Customer Privacy Notice

Last updated: 12th August 2026

This privacy notice explains how Buzzard Auto Keys Limited ("we", "us" or "our") collects, uses, stores and protects personal information when you contact us, use our website or purchase our services.

We aim to collect only the information we need to provide our services, operate our business, protect our customers and comply with our legal obligations.

Buzzard Auto Keys Limited is the controller of the personal information covered by this privacy notice.

• Registered office: 7 Ryland Mews, Lake Street, Leighton Buzzard, LU7 1SP
• Company number: 17371676
• Telephone: 07471 232108
• Email: privacy@buzzardautokeys.co.uk
• Website: https://buzzardautokeys.co.uk

If you have any questions about how we use your personal information, or wish to exercise any of your data protection rights, please contact us using the details above.

We may collect and use the following personal information when providing our services:

Customer and contact information

• Name
• Telephone number
• Email address
• Address or location where the service is being provided
• Details contained in your enquiries and communications with us

We use this information to contact you, arrange and provide our services, respond to enquiries and maintain appropriate business records.

Vehicle information

• Vehicle registration number
• Vehicle make and model
• Vehicle identification number (VIN), where relevant
• Information about the vehicle's keys, locks or security system
• Other information reasonably necessary to identify the vehicle and provide the requested service

We use this information to identify the vehicle, provide the requested locksmith service, maintain accurate job records and provide after-sales support.

Identity and ownership/authorisation information

Depending on the circumstances of a job, we may ask for documents or information to help establish your identity and/or your authority to request work on a vehicle. This may include:

• Driving licence or other identification document
• V5C or other vehicle documentation
• Utility bill or other document showing an address
• Other evidence reasonably required to establish vehicle ownership or authorisation

We use this information to carry out appropriate checks before providing certain services, particularly where vehicle entry, key cutting, key programming or other security-related work is requested when no other keys are available.

Job records, photographs and video

• Photographs or video recordings of vehicles, keys, locks or relevant components
• Job notes and technical information
• Invoices and transaction records
• Information relating to complaints, claims, warranties or after-sales support

We use this information to carry out work, diagnose and resolve technical issues, maintain quality and warranty records, deal with complaints or claims and protect our legitimate business interests.

When you use our website, you may provide personal information through our contact form.

The contact form asks for:

• Name
• Email address
• Telephone number
• Message

We use this information to respond to your enquiry, contact you about the service you have requested and, where appropriate, arrange or provide our services.

The contact form also asks you to confirm that you have read our privacy notice.

Our website does not use advertising cookies, analytics cookies or other tracking technologies for marketing or audience profiling.

Our website is hosted and operated using Cloudflare services. Cloudflare may use strictly necessary cookies and similar technologies for purposes such as security, traffic management and protecting the website from malicious activity. These technologies are not used by us for advertising or behavioural tracking. Cloudflare describes these security cookies as strictly necessary for its services.

Cloudflare may also process technical information associated with requests to our website, such as IP addresses and other request or security information, as part of providing its infrastructure and security services.

As a mobile auto locksmith, we may need to carry out checks before providing certain services.

These checks are intended to help us avoid providing vehicle entry, key cutting, key programming or other security-related services to someone who is not entitled to request them.

We may therefore request identification and/or vehicle ownership or authorisation documents where reasonably necessary.

We will use such information only for the purposes for which it was obtained, including carrying out appropriate checks, maintaining relevant records, protecting our business and complying with legal obligations.

Our vehicles may be fitted with dashcams.

Dashcam footage may capture roads, vehicles, registration numbers, pedestrians and other people or property in the surrounding area.

We use dashcam footage primarily for:

• Road safety and security
• Investigating accidents or incidents
• Defending or pursuing insurance, legal or liability claims
• Protecting our staff, vehicles and equipment
• Investigating suspected criminal activity or fraud

Where dashcam footage contains personal information, we will retain it only for as long as reasonably necessary for these purposes and in accordance with our retention policy.

Where footage is not required for an incident, claim, investigation or other legitimate purpose, it will be deleted or overwritten in accordance with the retention settings of our dashcam system.

We may take photographs or videos of vehicles, keys, locks, components or completed work where this is reasonably necessary for:

• Technical troubleshooting
• Quality control
• Recording the condition of a vehicle or component
• Warranty purposes
• Dealing with complaints or claims
• Maintaining an internal job record

We will not use photographs or videos taken during a customer's job for public advertising, marketing or a public portfolio without the customer's permission.

Where we wish to create marketing or portfolio material, we may instead create our own photographs using vehicles, keys or equipment that do not belong to customers or that are otherwise used with appropriate permission.

We do not currently use customer personal information for direct marketing.

We will not add customers to marketing mailing lists or send promotional messages unless we have an appropriate lawful basis and, where required, the necessary consent or other permission under applicable law.

If our approach to marketing changes, we will update this privacy notice as appropriate.

Under UK data protection law, we must have a lawful basis for collecting and using personal information.

Depending on the circumstances, we rely on the following lawful bases:

Contract

We use personal information where it is necessary to enter into or perform a contract with you, including:

• Arranging and providing auto locksmith services
• Maintaining job and customer records
• Processing payments
• Providing after-sales support and warranties

Legal obligation

We use personal information where necessary to comply with legal obligations, for example:

• Maintaining financial and tax records
• Responding to lawful requests from law enforcement or other authorities
• Complying with applicable legal or regulatory requirements

Legitimate interests

We may use personal information where this is necessary for our legitimate interests and those interests are not overridden by your rights and interests.

Examples include:

• Preventing fraud and misuse of our services
• Carrying out appropriate vehicle and identity checks
• Protecting our business, staff, customers and property
• Maintaining security
• Dealing with complaints, disputes and claims
• Investigating incidents
• Maintaining appropriate business and technical records

Where we rely on legitimate interests, we consider the impact on your privacy and apply appropriate safeguards.

We normally collect personal information directly from you.

We may also obtain information from:

• Vehicle or roadside assistance providers acting on your behalf
• Law enforcement or other authorities where appropriate
• Another person acting with your authority
• Dashcam recordings and other security systems operated by us
• Publicly available sources, where reasonably necessary for a legitimate business purpose

We do not sell your personal information.

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

Payment providers

• SumUp - card payment provider

Accounting and bookkeeping providers

• MC Accounting Services - accountants
• FreeAgent - accounting software

Cloud storage, email and IT providers

• Zoho - email services

Website hosting, infrastructure and security providers

• Cloudflare - website hosting/infrastructure, DNS and security services

Insurance providers or professional advisers

Where reasonably necessary in relation to an incident, claim, dispute or legal matter.

Law enforcement and public authorities

Where we are legally required to provide information, or where disclosure is otherwise permitted by law.

Where a third party processes personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

Although Buzzard Auto Keys Limited is based in the UK, some of the service providers we use may process personal information outside the UK.

For example, Cloudflare states that some cookie data may be processed in the United States by default.

Where personal information is transferred outside the UK, we will use appropriate safeguards as required by applicable data protection law.

We will update this notice if the international processing arrangements used by our service providers materially change.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, warranty, insurance or dispute-resolution requirements.

Our current retention periods are:

Identity and vehicle ownership/authorisation documents

Copies or photographs of driving licences, V5C documents, utility bills and similar verification documents will normally be securely deleted within 30 days after the job has been completed and payment has cleared, unless we need to retain them for longer because of an ongoing dispute, claim, investigation, legal obligation or other legitimate reason.

Financial and accounting records

Invoices, receipts and related accounting records will normally be retained for the period required by applicable tax and accounting requirements.

Job records

Customer details, vehicle information, job notes and related records will normally be retained for 6 years after the relevant job or customer relationship has ended, where reasonably necessary for accounting, warranty, insurance, legal or business-record purposes.

Photographs and videos

Photographs and videos retained for technical support, quality control or warranty purposes will normally be retained for up to 12 months, unless a longer period is reasonably necessary for an ongoing warranty matter, complaint, claim, investigation or other legitimate purpose.

Dashcam footage

Dashcam footage will normally be overwritten or deleted after 30 days, unless it is required for an accident, complaint, claim, investigation, legal matter or other legitimate purpose.

Customer communications

Emails, contact form submissions, text messages and other customer communications will normally be retained for 12 months after our last contact, unless a longer period is reasonably necessary for a job record, warranty, dispute, claim, legal obligation or other legitimate business purpose.

We may retain information for longer where necessary to establish, exercise or defend legal claims.

Depending on the circumstances and the lawful basis we rely on, you may have rights under UK data protection law including:

• The right to access your personal information
• The right to have inaccurate information corrected
• The right to request deletion of your personal information
• The right to request restriction of processing
• The right to object to processing
• The right to data portability
• The right to withdraw consent where we rely on consent

Some rights are subject to legal conditions and exemptions.

To make a request, please contact us using the details at the beginning of this privacy notice.

We will normally respond to a valid request without undue delay and within the applicable statutory time limit.

If you have concerns about how we have handled your personal information, please contact us first via email (privacy@buzzardautokeys.co.uk). We will investigate your complaint and try to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/make-a-complaint/

We may update this privacy notice from time to time to reflect changes to our business, the services we use or applicable data protection requirements.

The latest version will always be published on our website.